Last updated: September 5, 2026
We want you to be satisfied with your order. Here’s how returns and refunds work at Sinclair Pharmacy.
Medicines and Health Products
For your safety, medicines, supplements, and any opened health or hygiene products cannot be returned or exchanged, in line with standard pharmacy practice, once a product leaves our pharmacy, we can no longer guarantee its safe storage and cannot resell it.
If you receive the wrong medicine, a damaged item, or a product that’s past its expiry date, contact us within 3 days of delivery and we will replace it or refund you at no cost to you.
Cosmetics and Skincare
Unopened cosmetics and skincare products in their original packaging may be returned within 7 days of delivery for a refund or exchange. Opened or used cosmetic products cannot be returned, for hygiene reasons, unless the item is faulty or was sent to you in error.
How to Request a Return
Contact us at +201041111797 or sinclairpharmacy52@gmail.com with your order number and the reason for the return. We’ll let you know the next steps, which may include arranging pickup or asking you to return the item to our pharmacy.
Refunds
Once we receive and inspect a valid return, we’ll process your refund to your original payment method (or arrange a cash refund for Cash on Delivery orders) within 5 business days.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or different from what you ordered, contact us within 3 days of delivery with photos where possible, and we’ll resolve it at no cost to you. Replacement or refund, your choice.
Contact Us
Phone: +201041111797
Email: sinclairpharmacy52@gmail.com
Address: 55 شارع الجمهوريه, وسط البلد.