Last updated: September 5, 2026
Sinclair Pharmacy (“we,” “us,” “our”) operates this website and online store. This Privacy Policy explains what information we collect when you use our site, why we collect it, and how it’s handled.
Information We Collect
When you browse our site, create an account, or place an order, we may collect:
- Contact details: name, phone number, delivery address
- Order information: items purchased, order value, delivery area, payment method selected
- Account information: email address and password, if you create an account
- Payment information: when you pay by card, Valu, or Souhoola, your payment details are processed directly by our payment provider, Paymob — we do not store your card number or payment credentials on our servers
- Technical information: IP address, browser type, and basic usage data, collected automatically for security and to keep the site working properly
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Contact you about your order (confirmation, delivery updates, issues)
- Provide customer support
- Improve our website and product range
- Meet our legal and regulatory obligations as a licensed pharmacy
We do not sell your personal information to third parties.
Who We Share Information With
- Paymob (our payment processor), to process card, Valu, and Souhoola payments
- Delivery personnel/courier, to fulfill your order — limited to your name, phone number, and delivery address
- Legal or regulatory authorities, if required by Egyptian law
Data Retention
We retain order records for as long as required for accounting, tax, and pharmacy regulatory purposes under Egyptian law. Account information is kept until you request deletion, subject to our legal retention obligations.
Your Rights
You may request to see, correct, or delete the personal information we hold about you, except where we’re legally required to retain it (e.g., pharmacy/financial records). To make a request, contact us at Phone Number: +201041111797 Or Email: sinclairpharmacy52@gmail.com
Cookies
We use cookies to keep your cart working, remember your login, and understand how visitors use our site. You can disable cookies in your browser, though some site features (like the shopping cart) may not work properly without them.
Contact Us
Questions about this policy: +201041111797, 55 شارع الجمهوريه وسط البلد.